Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account Information: When you register, we collect your email address, username, display name, and profile photo (if provided).
• User Content: Content you create and share within the application, including puzzles, riddles, questions, comments, replies, and images.
• Usage Data: Information about how you use the application, including the features you access, content you interact with, and time spent on the application.
• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Communications: Messages you send to our support team through the application.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the application.
• Create and manage your account.
• Enable you to share content and interact with other users.
• Send you notifications related to your activity on the application.
• Respond to your support requests and inquiries.
• Monitor and analyze usage patterns to improve the application.
• Detect, prevent, and address technical issues, fraud, and violations of our Terms of Service.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf, including cloud storage (Google Firebase), analytics, and customer support. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may disclose your information to protect the rights, property, or safety of our company, our users, or others.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you delete your account, we will delete your personal information within a reasonable timeframe, except where we are required to retain it for legal or regulatory purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest. Your data is stored on Google Firebase servers, which maintain SOC 2 Type II certification. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you using the "Download My Data" feature in Settings.
• Correction: You may update your profile information directly within the application.
• Deletion: You may delete your account and associated data using the "Delete Account" feature in Settings.
• Opt-out of Communications: You may opt out of non-essential communications by adjusting your notification settings.

To exercise any of these rights, contact us at support@pulseloop.tech.

7. Children's Privacy

PulseLoop IQ is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. If you believe a child under 13 has provided us with personal information, please contact us at support@pulseloop.tech.

8. Third-Party Services

Our application uses the following third-party services, each with their own privacy policies:

• Google Firebase (Authentication, Database, Storage)
• Google Sign-In
• Apple Sign-In (iOS only)

We are not responsible for the privacy practices of these third-party services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using the application, you consent to the transfer of your information to these countries.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the right to: know what personal information we collect, use, and disclose; request deletion of your personal information; opt out of the sale of your personal information (we do not sell personal information); and not be discriminated against for exercising your privacy rights. To exercise these rights, contact us at support@pulseloop.tech.

11. GDPR Rights (European Users)

If you are located in the European Economic Area, you have the right to access, rectify, port, and erase your data, as well as the right to restrict and object to certain processing of your data. You also have the right to lodge a complaint with your local data protection authority. Our legal basis for processing your personal information is your consent, which you may withdraw at any time.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the effective date or sending a notification through the application. Your continued use of the application after changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: